Customer Feedback & Surveys After meeting with the client, we develop a customized and detailed survey designed with the client’s specific goals and objectives. We then create a survey that is kept on our client's website. (It can also be mailed to your customer.) The customer completes the online survey and within minutes you will be advised that a customer has completed a survey at a specific location. Once the survey has been completed, the customer (at your discretion) may receive a promotion or coupon that can be customized every 30 days for each specific location. (This promotion is optional and may depend on your organizational structure or related industry.)

The Trevi Group transforms the customer information/feedback into an action plan on how to measure, monitor, and manage customer perception and satisfaction for each specific location, personnel or department. The software is also capable of retrieving customer emails and zip codes. By using this information, The Trevi Group can assist your organization with a powerful and strategic marketing program.

You can retrieve additional and specific information about each division and our services on our website or call our representatives for any additional information.