The Trevi Group offers a unique mystery shopping program for our clients where we desire to assist your organization in pursuing greatness.  We strongly believe that all performances related to customer service and steps of service can and should be measured.  Our program allows our highly trained staff to assist you in doing so.   After meeting with the client, we develop a customized and detailed shopping form designed with the client’s specific steps of service, goals and objectives.  We then secretly send out a shopper experienced in the field of choice to objectively rate the shopping experience using our unique grading system.  The shopper rates the experience numerically and then adds personal comments in each section of the form to give added insight into areas of improvement or success.

In addition to on-site mystery shopping, we also provide a telephone mystery shopping service for those clients who desire to inspect this aspect of their operation.

All mystery shopping  information is then added into our custom designed software data system where our clients can pull up their private results.  We track the results of each unbiased shopping experience because we believe in offering solutions to issues rather than merely pointing them out. Our desire is to partner with your organization by producing numerous monthly reports analyzing, measuring and monitoring previous and present areas of opportunities and new victories.  This personal touch sets us apart from other mystery shopping companies.

The Mystery Shopping report has proven to be a valuable resource to our clients.  Our passion, experience and knowledge far exceeds other mystery shopping programs and organizations.