The Trevi Group - Customer Survey & Benefits

Customer Survey & Benefits
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The Trevi Group offers a unique customer survey program where we desire to assist your organization in pursuing greatness and increasing feedback frequency. We strongly believe that all performances, perceptions, value, and customer information can and should be measured. The survey is hosted on our client's website and is retrieved by email or linked with a domain name.

Benefits of the Customer Survey Program:

Instant, frequent and unbiased information from your customer on customer service, value, atmosphere, intent of return, etc. for each specific location, department or personnel

Surveys give you instant feedback so your organization can proactively resolve opportunities before it can affect any potential future business.

You will be notified within minutes once a survey is completed. This allows your organization to make instant adjustments in customer service as needed.

Surveys can collect customer information or surveys can be anonymous.

Survey questions can collect statistical information on your clients.

Provides numerous reporting capabilities on thousands of customer surveys within seconds.

The Trevi Group will generate monthly reports for your organization once the data is measured, tracked and analyzed.

Marketing Benefits from the Customer Survey Program:

Every guest survey collects and downloads zip codes and email addresses for potential use in future marketing campaigns

Each location can customize their marketing strategy since each customer survey can be tracked by individual employees, departments or locations.

The survey program can download customer zip codes for each location into a pie chart. This allows your organization to monitor and measure the distance a customer is traveling to your location and what percentage of customers are coming from each zip code.

Once the survey is completed, an optional promotion or coupon can be printed. Each promotion has an expiration date and can be customized for each location once per month.

Customer Loyalty and Emarketing Benefits from the Customer Survey Program:

Builds communication with your customers

Strategies can be used to increase guest count and sales in your specific locations

Research shows customers that sign up to be part of your marketing promotions or company announcements are committed to your organization and will typically spread information to friends and family

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